Refund Policy

How subscriptions are billed

LetterKraft subscriptions (Plus and Pro) are billed monthly through Google Play. Your Google account is charged on the same day each billing cycle until you cancel.

Cancellations

You can cancel your subscription at any time from your Google Play account:

1. Open the Google Play Store app. 2. Tap your profile icon > Payments & subscriptions > Subscriptions. 3. Select LetterKraft > Cancel subscription.

Cancellation stops future renewals. You retain paid benefits until the end of the current billing period.

Refund requests

Refund decisions are governed by Google Play's refund policy. To request a refund:

1. Visit https://play.google.com/store/account/subscriptions. 2. Select LetterKraft and choose "Report a problem" > "Request a refund". 3. Follow the on-screen instructions.

If you encounter issues requesting a refund through Google Play, email support@letter-kraft.com and we will assist where possible.

Recharge packs and top-ups

One-time top-up letter packs and recharge credits are consumable digital items. Once delivered to your account, they are non-refundable except where required by law or by Google Play's policy at its sole discretion.

Contact

For billing and refund questions:

Email: support@letter-kraft.com

We aim to respond within 72 hours on business days.